The hospitality trade is a very lucrative field with a lot of room to implement innovative ideas. If you have a hotel, here are a number of things you can do to improve it.
Cater to different types of guests
There are different types of guests who would patronise your hotel. For example there will be families coming on vacation or businessmen or honeymooners. Therefore you can cater to the requirements of your guests based on these categories. For example if your hotel is in Fiji you can provide Fiji family holiday packages all inclusive for the couples that arrive on their honeymoon. You can plan out an itinerary with different activities that you think they might enjoy. If you are hosting families on vacation you should have areas that specialise in looking after kids. Parents can drop off their kids for the day so that they can enjoy some relaxation time as well. Kids can also be occupied with activities that are exciting and memorable.
Provide a variety of different experiences
Holidaymakers have different expectations of what they expect when they come to your hotel. You can do some research and find out what kind of plans your guests usually have when they come to your hotel and have related activities prepared for them to do. You can also create a network of small group tours Thailand who can cater to their requirements. For example if your establishment is in a country like Thailand where there are so many things to see you can advertise the provision of a private tour guide Bangkok Thailand. Your front desk staff will help your guests book the required tour guide. Your guests can then tell the guides exactly what they want to see or do and be taken to those places. This way you can make sure that your guests are not disappointed.
Make your guests want to return
You should always aim to make your guests want to return to your establishment. This is one of the biggest ways in which big hotel chains earn their revenue. Returning guests and the recommendations those guests give of your establishment to their friends goes a long way and is a far more effective way of advertising. Returning guests are clients that you have already attracted through other means of advertising, and you just need to find ways of keeping them. You can do this by making your guests feel special and making them feel at home. Small gestures like a complimentary platter of sweets sent to their room or remembering their name and greeting them when you see them will make them feel this way.